McRoberts has been a trusted security partner in the hospitality industry for many decades. In 2013, when New York City union hotels faced a new mandate to install a panic button system for their housekeepers, they turned to McRoberts. The hotels knew they could count on McRoberts as a trusted partner to create the right solution that would meet the requirements and help them preserve brand reputation. In 2018, McRoberts similarly assisted a number of Chicago hotels meet the “Pants On, Hands Off” ordinance.
McRoberts created UrgenTag specifically to meet the risk of housekeeper assault and the requirements of room-level location and instantaneous communication of a panic message. There are other products on the market, but only UrgenTag, which leverages ultrasound, can guarantee near instant communication of exact room location.
UrgenTag augments RFID with ultrasound for room location. Ultrasound is the only technology that can guarantee room discrimination and floor separation. Ultrasound signals are contained between walls. RF transmits through the walls and ceilings; Wi-Fi triangulation is unreliable and inconsistent.
Housekeepers wear tags that constantly record their location within one second of entering the field of an ultrasound location transmitter. The tag retains its location until replaced by another beacon location. When the panic button is pressed, the tag sends its ID and last-known location via wi-fi, which is received within two seconds. The system does not need to query the tag for its location. This unique functionality saves critical seconds.
For room-level location, ultrasound location transmitters are placed in every room. UrgenTag can also be installed zone level with location transmitters are installed in the hallways. A zone-level installation can always be easily upgraded to room-level.
Events, alarms and video (if applicable) are all displayed through the UrgenTag software.
McRoberts supports its products for life through a 24/7/365 U.S.-based Technical Support Center. For more information on any of McRoberts products or to obtain a quote, please click here.
